Complaints Procedure

We will always do our best to address your concerns or complaints immediately. We aim to provide an excellent quality of service at all times.

However, if you have a complaint, we invite you to follow the procedure. Please click here to access the procedure. Once you have read the procedure, please click here to download the complaints form.

We are fully committed to ensuring that all users of the complaints procedure are treated fairly, with respect and without discrimination based on race, gender, sexual orientation, disability, age, religion or belief

Please address all complaints, either written or by telephone to the Senior Clerk, Mark Windebank (This email address is being protected from spambots. You need JavaScript enabled to view it. ). If the complaint is about the Senior Clerk, please address it to the Head of Chambers, Tracey Hennessey. In any event, the complaint will be dealt with by someone other than the person you are complaining about. (Please note that we will not consider complaints raised more than six months after the relevant event).

If you are dissatisfied with the outcome of your complaint, you may contact the Legal Ombudsman. 

It is important to note that the Legal Ombudsman is not able to consider a complaint until it has first been investigated by Chambers.

You can write to the Legal Ombudsman at: Office of the Legal Services Ombudsman, PO Box 15870, Birmingham B30 9EB. T: 0300 555 0333 (charged at local rates – available nationally from mobiles and landlines). Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , See also www.legalombudsman.org.uk or click here to download the leaflet. From 22 January 2024 all written correspondence should be sent to: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

The Legal Ombudsman's decision data can be found here.